Frequently Asked Questions (FAQ)

Find quick answers to common questions about shopping with Marine Supplies.

General Orders
How do I place an order?
Browse our website, marinesuppliessale.com, add items to your cart, and proceed through the secure checkout.

Can I modify or cancel my order?
Contact our customer support team immediately. We can only modify or cancel orders before they have been processed for dispatch. Once an order is shipped, it cannot be cancelled.

How do I create an account?
You can create an account during checkout or via the “My Account” section on our website. An account lets you track orders and manage details.

Do you have a physical store?
We operate as an online retailer. This allows us to offer a wide product range and competitive prices directly to your door.

Shipping & Delivery
What shipping options are available?
We offer several shipping methods, including standard and express delivery. Available options and estimated timeframes are calculated and displayed at checkout based on your location and order contents.

How can I track my order?
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery.

What if I’m not home for delivery?
The carrier will typically leave a notification card. You may be able to arrange redelivery or collection from a local depot. Selecting “Authority to Leave” at checkout allows the driver to leave the parcel in a safe place without a signature, but this is done at your own risk.

Do you ship internationally?
We may ship to select international destinations. Please refer to our Delivery & Shipping page for more information on available countries and potential customs charges.

Returns & Refunds
What is your returns policy?
We offer a 30-day change-of-mind return policy for items in original, unused condition with proof of purchase. Faulty or incorrect items are handled separately. Full details can be found in our Returns & Refunds Policy.

How do I start a return?
Please contact our customer support team to initiate a return and receive a Return Authorization and instructions. Returns sent without authorization may not be accepted.

How long does a refund take?
Refunds are processed after we receive and inspect the returned item. Please allow additional time for the refund to appear in your original payment account.

Products & Information
Are the products on your website in stock?
Our website inventory is updated regularly. If an item is out of stock, it will typically be indicated on the product page. You may be able to register for a restock notification.

Can I get advice on which product is right for me?
Our product pages contain detailed descriptions, specifications, and compatibility information. For specific technical advice, please contact our support team with your requirements.

Do products come with a warranty?
Many items include a manufacturer’s warranty. Please check the individual product documentation or description for specific warranty terms.

Payment & Security
What payment methods do you accept?
We accept all major credit cards and may offer other secure payment gateways, which are displayed at checkout.

Is my payment information secure?
Yes. We use secure SSL encryption and trusted payment processors. We do not store your complete payment card details on our servers.

Account & Technical
I forgot my password.
Use the “Forgot Password” link on the login page to reset your password via email.

The website isn’t working correctly.
Try clearing your browser’s cache and cookies, or try accessing the site from a different browser or device. If the issue persists, please contact us.

Can I change my order’s delivery address?
Contact us immediately. We can only change the address before the order is dispatched.